
Alongside the main helpline was a separate Women’s line, and a ‘TV/TS’ line for 'transvestites' and 'transexuals'.
In addition to the helpline, Friend Mersey provided face-to-face counselling sessions and facilitated support groups for general socialising and cafe meetups - often at their centre at 14 Colquitt Street and a local cafe called Scarletts.
Volunteers and users of Friend in the documentary Pink: Past and Present (2012) remark on the legacy of one specific volunteer, Barbra Branton, who was one of the first women to operate phones at the charity. Barbra was a pioneering activist who helped set up other groups around the country, as well as founding the Merseyside Gay Women’s Group and the Gay Teachers Group.
Today, 36 Bolton Street remains the site of GYRO - a service providing LGBTQ+ youth groups for children & young people who may be exploring sexuality and/or gender identity.